Privacy Policy | Roostino Casino

About this Privacy Policy

This policy applies to information connected with your use of the Roostino Casino website, online account and related services. It is intended for players in Australia and explains the main types of information a casino website may handle, why that information is needed and the choices available to you.

The information we handle depends on how you use the website and the services available to you. For example, we may collect information when you register, sign in, contact support, make a deposit, request a withdrawal, complete verification checks, participate in an activity or adjust your communication preferences. Some information may be collected automatically when you browse the website.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or privacy practices. When appropriate, the updated version will be made available on the website. You should review this page periodically so you remain aware of how your information is handled.

Information we may collect

A casino website typically needs several categories of information to provide an account and operate gambling services safely. The information collected may include information you provide directly, information received from service providers and information created through your activity on the website.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and information you provide when contacting customer support. We use these details to create and manage your account, communicate with you, provide assistance and help maintain accurate records.

Verification and safer access information

To confirm identity, age, eligibility or account ownership, we may request verification information and supporting documents. These may contain identity details or other information needed for verification. We may also record information about login activity, account security events and checks designed to identify unusual or potentially unauthorised activity.

Payment and transaction records

When you use payment or withdrawal services, we may handle payment-related details, transaction amounts, dates, status information and records needed to reconcile activity. Payment information may be processed through external payment providers. We only use information needed to support transactions, account administration, fraud prevention, dispute handling and financial record keeping.

Device, usage and cookie information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and interaction data. We may also use cookies or similar technologies to remember preferences, keep the website functioning, understand general usage and support security.

How we use information

We use personal information for purposes connected with providing and administering the website and gambling services. The main purposes may include:

Creating, maintaining and securing your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility where required.
Carrying out anti-fraud, anti-money-laundering, security and risk checks.
Monitoring activity to help detect unauthorised access, misuse or behaviour that may breach our terms.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending service messages about your account, transactions, security or changes to the website.
Sending marketing communications where you have provided consent or where marketing is otherwise permitted, subject to your choices.
Improving website performance, functionality, content, security and user experience.
Meeting legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account details, transaction records and verification information may be considered together when checking account security or assessing a payment. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements.

Some decisions or checks may be supported by automated systems, particularly for security, fraud prevention, transaction monitoring or account protection. Where appropriate, additional review or information may be requested before an account action or transaction can be completed.

Sharing and protecting information

We may share information with carefully selected service providers where they need it to perform services on our behalf. Depending on the service used, these providers may support payment processing, identity and verification checks, website hosting, technology, security, customer support, communications, analytics, fraud prevention or record management. Providers are expected to handle information appropriately and only for relevant business purposes.

Information may also be shared where necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; enforce our terms; respond to legal requests; or meet applicable obligations. If our business structure or services change, information may be transferred as part of that change, subject to appropriate handling requirements.

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include account security controls, access restrictions, monitoring, secure transmission and supplier controls. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep your login details private and contact support promptly if you suspect unauthorised access.

Some service providers may process information in countries outside Australia. Where information is handled across borders, appropriate arrangements and safeguards may be used in accordance with applicable requirements. The location and involvement of service providers may change as the website and its services develop.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help a website remember your settings, keep you signed in during a session, support account and security functions, measure general website performance and understand how pages are used.

Some cookies are necessary for core website functions, while others may support analytics, preferences or communications. Depending on your browser and the website features in use, refusing or deleting cookies may affect how some pages or account functions work.

You can manage, block or delete cookies through your browser settings. Browser controls vary, so check the help information for your browser or device for instructions. Changing these settings does not necessarily remove information already collected before the change, and some essential cookies may still be needed for the website to operate.

Your privacy rights and data requests

Depending on your circumstances and applicable requirements, you may be able to ask us to access the personal information we hold about you, correct information that is inaccurate or incomplete, delete information that no longer needs to be retained, or explain how your information is being used. You may also withdraw consent to marketing communications at any time.

To exercise these rights or ask a privacy question, email support@roostinocasino.best. Please describe your request clearly and provide enough information for us to understand which account or records are involved. We may need to verify your identity before completing a request so that personal information is not disclosed to the wrong person.

Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is incorrect or incomplete and provide the updated details where necessary.
Deletion: ask us to remove personal information where it is no longer needed or where deletion is otherwise available.
Marketing consent: withdraw permission for marketing messages by contacting support@roostinocasino.best or using an unsubscribe option included in a message, where available.

A request to delete information or close an account may not remove every record immediately. Certain records must be kept for a period required by law, including records connected with transactions, verification, security, disputes, responsible gambling checks or other compliance obligations. We may also retain limited information where it is needed to establish, exercise or defend legal claims, prevent fraud or maintain secure records.

If you close your account, we will handle your information in accordance with this policy and applicable requirements. Account closure does not automatically cancel obligations relating to past activity, outstanding matters, security checks or records that must be retained. We will aim to respond to privacy requests within a reasonable period and may explain if a request cannot be completed in full.

If you have concerns about our handling of personal information, please contact us first at support@roostinocasino.best so we can review the matter and provide assistance. This Privacy Policy should be read together with the website terms and any other notices shown when you use particular services.