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Roostino Casino Terms & Conditions
Roostino Casino operates under a licence issued by the jurisdiction of Anjouan and uses SSL encryption to protect player data and transactions during gameplay and withdrawals.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Roostino Casino website, related services, casino games, account features and other content made available through the platform. They form an agreement between you and the operator of the service. If you do not agree with these terms, you must not use the website, register an account or participate in any game.
You should also read the Privacy Policy, Responsible Gambling information and any rules or notices that apply to a specific game, promotion, payment method or service. These documents and notices may form part of the terms that apply to your use of the website. If there is a difference between general terms and specific promotional or game rules, the specific rules may apply to the relevant activity.
The terms may be updated from time to time to reflect changes to the website, services, security procedures, legal requirements or operating practices. The latest version published on the website will apply to future use. You should check this page regularly. If you continue to use the service after an update is published, that may be treated as acceptance of the revised terms.
Eligibility and lawful use
- You must meet the minimum legal age and all other eligibility requirements that apply to gambling in your location.
- You must use the website only where online gambling is lawful and available to you.
- You are responsible for checking the laws that apply to you before registering or playing.
- You must not use the service if you are prohibited from gambling, subject to self-exclusion or otherwise restricted by law or account controls.
- You must not use the website for fraud, money laundering, misuse of funds or any other unlawful purpose.
Access to the website may be restricted or unavailable in some locations. The operator may use technical, identity, location or account checks to help determine whether access is permitted. Attempting to bypass a restriction, including by using false information, unauthorised software or another person’s account, is not allowed.
2. Registration, verification and account security
To use some or all of the services, you may need to create a personal account. You must provide information that is accurate, complete and current. This may include details needed to verify your identity, age, location, payment method or source of funds. You must update your information if it changes.
Only one account may be created for each person unless the operator expressly permits otherwise. An account must be used only by the person in whose name it is registered. You must not sell, transfer, lend, share or allow another person to access your account. You are responsible for keeping your login details confidential and for notifying the operator promptly if you suspect unauthorised access.
- Use your own name and genuine personal details when registering.
- Use only payment methods that belong to you or that you are authorised to use.
- Keep passwords and other security information private.
- Do not create an account on behalf of another person.
- Do not use another person’s account, identity or payment details.
- Co-operate with reasonable identity, age, security and compliance checks.
Verification checks
You may be asked to provide documents or information to verify your identity, age, address, payment activity or source of funds. Information provided must be genuine, legible and current. Delays or restrictions may apply while checks are completed. Failure to provide requested information may prevent you from depositing, playing, withdrawing funds or continuing to use the account.
The operator may refuse an application, suspend an account, restrict access or close an account where information cannot be verified, where there is suspected fraud or misuse, where legal or compliance requirements apply, or where the account presents a security or operational risk. Any action will be considered in accordance with applicable requirements and the circumstances of the account.
You must not open or use an account while under the influence of alcohol or any substance that affects your judgement. You should make decisions about gambling before you begin and stop playing if gambling is no longer enjoyable or controlled.
3. Games, wagers and account funds
Games are offered for entertainment and are subject to the rules displayed on the website. Before playing, you should review the relevant game information, including how the game works, available stake options, possible outcomes and any applicable conditions. A game result is determined by the platform’s game process and records.
You are responsible for checking the details of a wager before confirming it. Once a wager has been accepted, it may not be cancelled or changed except where the applicable game rules, a technical issue or a legal requirement allows this. If a displayed result, game state or account balance appears incorrect, stop using the relevant game and report the issue through the available support process.
Only funds shown as available in your account may be used for play. You must not attempt to deposit or wager funds obtained unlawfully, funds belonging to another person or funds that you cannot afford to lose. Gambling outcomes are uncertain. No strategy, system or pattern can guarantee a particular result.
Deposits and withdrawals
Available payment methods, processing requirements and any applicable charges will be shown on the website or during the relevant transaction. You should check the information presented before confirming a deposit or withdrawal. A transaction may be delayed, declined, reversed or subject to review for technical, security, verification, payment-provider or compliance reasons.
- Deposits must be made using an approved method and valid account details.
- You should not deposit more than you can comfortably afford to lose.
- Withdrawals may require identity or payment verification before they are processed.
- Funds may be returned to an appropriate verified payment method where required by the payment process or applicable rules.
- You are responsible for checking any fees, currency conversion costs or charges applied by your bank or payment provider.
- You must promptly report an unauthorised transaction or account balance error.
If a payment is reversed, disputed or made without authorisation, the operator may suspend related activity while the matter is investigated. You must not use chargebacks or payment disputes to avoid a valid obligation. Where an account has a negative balance or an amount has been credited in error, the operator may correct the balance and request repayment where permitted.
4. Promotions, technical issues and prohibited conduct
Promotions and bonuses
Any bonus, reward, free play offer or promotional campaign is subject to the specific conditions shown with that offer. Those conditions may include eligibility requirements, qualifying activity, expiry provisions, game restrictions, wagering requirements, maximum values or withdrawal conditions. You should read and understand the specific promotional terms before accepting an offer.
Unless the applicable promotion says otherwise, a promotion is intended for one person and one account. The operator may withdraw or amend an offer where there is an error, misuse, suspected abuse, technical problem, legal requirement or other valid reason. Promotional benefits must not be obtained through collusion, multiple accounts, automated activity, payment misuse or any other dishonest method.
Website availability and errors
The operator aims to provide a secure and reliable service but cannot guarantee that the website, games or account features will always be available, uninterrupted or error-free. Access may be affected by maintenance, telecommunications problems, software faults, internet outages, cyber incidents, payment-provider issues or events outside reasonable control.
If a technical error affects a game, wager, promotion, balance or transaction, the operator may suspend the affected service and take reasonable steps to correct the error. A transaction or game may be voided or adjusted where this is necessary to address a clear technical or system error and is permitted by applicable requirements. You must not deliberately take advantage of a known error.
Prohibited activity
- Using bots, scripts, automated software or other tools to access or interact with the service.
- Interfering with the security, operation, fairness or availability of the website.
- Attempting to gain unauthorised access to an account, system or data.
- Providing false information or using another person’s identity or payment method.
- Colluding with another person or manipulating a game, promotion or transaction.
- Uploading harmful code or content, or using the service to distribute unlawful material.
- Using the service to facilitate fraud, money laundering or other unlawful conduct.
5. Responsible gambling, privacy and legal matters
Responsible gambling
Gambling should be a form of entertainment, not a way to make money or solve financial problems. Set a budget and time limit before playing, keep gambling separate from essential household expenses and never chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek support.
- Set deposit, spending or session limits where those tools are available.
- Take regular breaks and avoid gambling when upset, tired or under pressure.
- Do not borrow money, sell belongings or use essential funds to gamble.
- Do not gamble to recover previous losses.
- Use account restrictions, time-outs or self-exclusion if you need a break.
- Speak with an appropriate gambling support service or health professional if you are concerned about your gambling.
Account restrictions and self-exclusion are important safety tools. A request for a restriction may limit access to the account and related services for the selected period or until any required process is completed. You must not attempt to open another account or bypass a restriction. Further information about available tools and support is provided in the Responsible Gambling section of the website.
Privacy and communications
Personal information is handled in accordance with the Roostino Casino Privacy Policy and applicable privacy requirements. Information may be used to provide services, process transactions, verify accounts, maintain security, meet legal obligations, manage risk and communicate with you about your account. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.
You may receive service messages concerning your account, transactions, security or changes to these terms. Marketing communications may be managed using the options provided with the communication or through available account settings, subject to operational and legal requirements.
Suspension, termination and legal rights
Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer protection law or another applicable requirement. Subject to those rights, the service is provided for lawful, personal use. The operator is not responsible for losses caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details or events outside reasonable control.
The operator may suspend or terminate access where necessary to protect the service, meet legal or compliance obligations, investigate suspected misconduct, enforce these terms or support responsible gambling. Any remaining balance will be handled in accordance with applicable requirements and the circumstances of the account. You remain responsible for obligations that arose before suspension or termination.
These terms are intended to operate consistently with the laws and regulatory requirements that apply to the service and to your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Questions or complaints should be raised through the support options made available on the website.